UniFi Talk PBX + handsets
UniFi Talk runs on the same UDM controller as your network. Branded handsets (Talk Desk Phone / Touch / Flex), softphone for laptops, mobile app for cell. No third-party PBX licensing fees.
UNIFI TALK · NATIVE PBXThe full picture, not just the headline.
Auto-attendant + IVR
Smart greetings, multi-level menus, dial-by-name directory, advanced call routing. Callers reach the right person without front-desk staff.
AUTO-ATTENDANTAdvanced voicemail + recording
Voicemail-to-email, full call recording (storage included), call detail reporting for billing/compliance. Every call captured and searchable.
RECORDING + REPORTINGConference rooms + Follow Me
Built-in conference rooms with dial-in numbers. Follow Me ring rules so the right phone rings — desk, mobile, softphone — based on time of day or status.
CONFERENCE + FOLLOW MEDynamic Caller ID + text messaging
Outbound caller ID switches per department or campaign. SMS/MMS from your business number (replies route to the same extension). Global outbound numbers supported.
CALLER ID · SMS · GLOBALFax / eFax included
Real fax-to-email and email-to-fax — no more dedicated fax line, no more paper. HIPAA-secure transport for medical and legal workflows.
eFAX HIPAA-SAFEAI bilingual front desk (optional)
Plug a bilingual AI receptionist on top of the PBX. Answers in 2 rings, books appointments, escalates only what a human should hear. Trained on your business.
EN + ES NATIVEHow an incoming call is triaged.
Branded UniFi Talk handsets — plug-and-provision.
Auto-provisioned from the same controller as your network. Mix and match desk phones, touchscreens, softphones, and an analog adapter for fax.
SLAs, specs, and the boring fine print.
Port-in time1 weekFrom contract to live
Concurrent callsUnlimitedPer number
Call recordingIncludedStorage + retention
Conference roomsBuilt-inNo add-on fees
Fax / eFaxIncludedHIPAA-safe transport
Setup supportOn-siteWe install handsets
What this looks like in production.
Dental · single office
+27% booked appointments month one
After-hours calls used to die on voicemail. Now the AI answers, books cleanings into next-week's gaps, and the PBX rings the back office for urgent calls. Front desk wakes up to a full calendar.
Property management · 9 buildings
Follow Me + after-hours triage
AI classifies tenant calls: emergency (call oncall via Follow Me), routine (voicemail-to-email ticket), info (FAQ). Maintenance only gets paged when real.
Medical group · 4 clinics
Migrated 18 lines, kept the numbers
Ported 18 numbers across 4 clinics over a long weekend. Old PBX off Sunday night, new system live Monday morning. Bilingual AI handles after-hours.